We strive to have your order delivered as quickly and safely as possible.
- Shipping is free for all orders, store wide.
- There is no minimum order size to qualify for free shipping
- We deliver world wide
- You are responsible for any import duties and taxes incurred upon the parcel entering your country
- Orders are shipped by DHL or FedEx depending on your location
- Please allow 16 business days to receive your order. This includes tailoring time and shipping time. In rare circumstances (nobody is present at the delivery address, remote locations, extremely busy periods), please allow extra time to receive your order.
- We are an Australian based company, orders are shipped from our location in China
Sizing and returns
Our sizing system is very accurate and is much better than standard clothing sizes, and we rarely have problems with sizing.
However, if you have a body shape that is different from most people, we recommend you to contact us to provide us with your exact body measurements to ensure you get a good fit.
If you provide us with your exact measurements, and the suit is not made to those measurements, we will:
- Reimburse you up to $100 to get the suit altered at your local tailor (receipt required)
- If the suit can not be fixed at your local tailor, we will remake your suit and send it to you
Perfect Fit Insurance
If you’d like insurance that your suit will fit you perfectly, we offer Perfect Fit Insurance for an additional $25/suit. Here’s how it works:
- Contact us prior to ordering to let us know you would like to purchase perfect fit insurance
- We will provide you with a list of measurements to take for your body
- You provide us your measurements
- We make and ship your suit
- If you receive your suit and the fit is not correct, take it to your local alterations tailor for adjustments
- Email us a copy of the receipt, and we will reimburse you for up to $100 of alterations
- If the local tailor can not adjust your suit, please provide photos of the suit and where it is incorrect, and we will remake the suit if necessary
- You must contact us to claim for perfect fit insurance within 7 days of receiving the goods
- All reimbursements are at our discretion. In issues where we suspect fraud, we may require you to return your old suit to our location.
Order cancellations and alterations
Once an order is placed, there is a short period of time (roughly 30 minutes) when you can cancel your order. Once work has begun on the suit, the order cannot be cancelled. To cancel your order, please contact us immediately.
Alterations to your order can sometimes be made within 8 hours of placing your order – depending on how far progressed your order is. Please contact us with your alterations and we will advise if they can be made or not.
Refunds for change of mind
We do not offer refunds or returns for change of mind.